Information Research Weblog

It's Tom, actually, Rishi - unless you got another message from a Tony :-)

Given the situation you described, with an outsourced IT Department then it would seem that a resolution of the situation is their responsibility, not yours!

As for how you achieve full participation, once a system is designed and installed, that is down to the general management of the organization. If a system of the kind I suggested is approved, given the go-ahead, and supported by management, then management must act in ways to encourage the system's use. With a document management system in place, it would be their job, not yours, to ensure that everyone in the organization used the system in ways that enabled everyone to gain ready access to the shared files.