Information Research Weblog

Like many others I occasionally take advantage of the 'Readers Offers' in the Guardian newspaper. Never again!

On the 18th August I ordered the ION usb turntable for converting my vinyl to CDs via the PC - the promised delivery was 7 to 21 days. 25 days later I called to find out where it was. 'Oh, it was out of stock, and we are just getting them in this week. You'll be a priority delivery.'

'You have my e-mail address and my phone number, why did no one call to tell me this?'

'I'm sorry, someone ought to have let you know.'

Small satisfaction

Today, I called again, to cancel and was told, 'I can't cancel it because it is on the pick list [only on the pick list 5 days after my last call!] and it could go out today.'

The annoying thing about all this is that I could have ordered from three or four other suppliers at the same price and on the same terms on the 18th August and have had the turntable by the 20th August - at the latest!

So - never again!