Information Research Weblog

I recently made the most stupid decision to swith ISP from Pipex, with a 2MB connection to Pipex Homecall with, supposedly, an 8MB connection. Actually, British Telecom told me that the line was capable of 6.5MB rather than 8, but, still, I expected an improvement.

Silly me! The service in now actually slower than the previous 2MB connection - this morning, for example, it was running at about 1MB, and that was an improvement over the 0.5MB and 0.7MB of previous days.

I had expected that Pipex Homecall would be using the Pipex servers that had always given me good service, but I learn that the service is actually provided by Tiscali, which has one of the worst records for customer service in the UK - there was not mention that Pipex would not be the provider when I took up the offer.

In fact, broadband in the UK is in a complete mess - even the cable company NTL, which offers 10MB, can't actually do better than about half that speed most of the time and I don't think there is a single 8MB provider in the country that is matching its advertised speeeds.

There's a clear message here - if your 2MB provider is doing a reasonable job, don't think of switching to an offered 8MB - it's a fiction. I'm not pursuing formal complaints through Ofcom, the communications regulator - as are many more: perhaps we'll have some influence on the outcome.