Information Research Weblog

New developments in the Pipex battle. I've been contacted by the company after writing to the CEO (who, needless to say, lacked the courtesy to give even a token response himself) by someone who claims that my experience is only typical of broadband users generally! This is an outright lie: I've used the ADSLGuide.com pages to compare all of the providers in the UK - and Pipex turns out to be one of the worst. IDNet, Ke-Connect, Supanet, Twang and Zen Internet are the top performers as far as speed is concerned - regularly achieving 75% of their advertised speeds.

I also used the line checking services of a couple of these providers and they note that I can get up to 2Mb/s at present, with the prospect of 'up to 8Mb/s' in the future. (That 'up to' is really weasel wording on the part of companies!)

A further check on the status of British Telecom's exchanges (upon which all these providers rely) tells me that my loca exchange, is still undergoing upgrade, and is not expected to be finished until 2nd December. Now - if I can discover this, I think I can claim that Pipex Homecall has been mis-selling its services, since they would evidently know that the full service would not be available - I'll be asking them for a rebate for the couple of months of slow speeds.